Shipping Policy

Shipping Policy

Last updated: [10/19/25]

Thank you for shopping with us at sootheglobals. We are committed to delivering your order accurately, in good condition, and on time. Below you’ll find details about our shipping policies and procedures.

1. Processing Time

All orders are processed within [1–3 business days]. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, we will contact you via email or phone.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping - 3-7 Business days

Delivery delays can occasionally occur due to weather, customs, or carrier-related issues.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

4. International Shipping

We currently [do not] ship internationally. If international shipping is available:

  • Customs, Duties, and Taxes: [Your Business Name] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Missing or Lost Packages

If your order shows as delivered but you have not received it:

  • Check with neighbors, building managers, or mailroom.

  • Contact the shipping carrier.

We are not responsible for lost or stolen packages confirmed to be delivered by the carrier.

6. Incorrect Shipping Information

Please ensure all shipping information is correct at the time of purchase. We are not responsible for orders shipped to incorrectly provided addresses.